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feedback

Tell us about you *

I'm a young person

I'm in a young person's whānau

I'm a professional

Something else

Did you feel heard, understood, and respected by R13 staff?

Was what you did with R13 useful and appropriate?

What part of R13 do you have feedback about?

What can we do to improve?

I want this to go to the complaints person (click to read about making a complaint)

What did we do that went well?

Can we quote you on that? (Anonymously)

If you would like a response about your feedback, please enter your name:

And your email address:

Your feedback has been submitted. Thank-you for sharing with us.

Help us improve by giving feedback

We want to make sure that if you have a complaint or grievance, it gets dealt with fairly. Here's what happens if you need to make a complaint:

Complaints process flowchart updated june 2023.png

Jump to feedback form

Our complaints person is currently board member Andrew McCormick. He's also our privacy officer.
He can be contacted at: andrew.mccormick@bgmlawyers.co.nz

To submit something in writing to the board of trustees, write to R13 Board care of Craig Reynolds, at: Craig.Reynolds@education.govt.nz

For those doing counselling sessions at R13 (as opposed to youth mentoring), if you have any complaints or concerns you can also bring them to the New Zealand Association of Counsellors.

complaints

Making a Complaint

We're at 147 Williams st, Kaiapoi.
He pātai? Give us a ring or write an email:
r13youthtrust@gmail.com |027 206 0818
check our socials for updates: facebook.com/R13YDT
(or the news page on the menu).

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